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RETURN POLICY

 

  1. How do I return something to you?

You can return any item to us within 3 days of receiving your order (just make sure your items are in the original condition). Email us at [email protected] or call us at 03-55234174 or you can whatsapp us at +6013-2709998 and provide us with your order number, name of item and the reason for returning. Please provide a picture to us of your faulty product as prove. Our customer service representative will be happy to assist you with the return process.

 

  1. Will you refund me my delivery charge?

Shipping costs are borne by the customer and we are not liable until item reaches our office.

 

  1. Have you received my returned items?

We will notify you as soon as we receive and process the parcel to let you know that it is safely in our hands.

 

  1. Can I return item purchase during sales promotion?

We did not accept any changes for item purchase during sales period.

 

  1. How do I cancel my order?

Contact us as soon as possible at 013-2709998 or email us at [email protected] .  Once something has shipped, we can no longer cancel and refund an order.

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